Frequently Asked Questions

Everything you need to know about Sub Zero style and service.

What is the standard shipping timeframe?

We offer expedited shipping on all orders. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.

How do I process a return or exchange?

We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label and start your refund or exchange process.

What payment methods do you accept?

Sub Zero accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

How can I ensure I am ordering the right size?

Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against your favorite fitting garments for the most accurate fit.

Are your materials sustainably sourced?

Quality and ethics are at our core. We partner with certified manufacturers who prioritize sustainable fabrics and fair labor practices to ensure our fashion has a lower environmental impact.

Can I track my order in real-time?

Yes. Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey directly to your doorstep.